Cancellations must be made at least 4 hours before your appointment to avoid a $15 cancellation fee.

A 'no-show' is defined as arriving 10 or more minutes late or not showing up at all. This will result in a $15 fee, and the session will be removed from your account.

We recommend that you consult your primary healthcare physician to obtain a release form in order to utilize the services provided at Wave Wellness prior to your appointment if you are currently taking any medications or under a physician’s care for any reason. If unsure, please contact us. Wave Wellness does not provide medical advice or treatment. The information provided on our site is for information purposes only and does not address individual circumstances or medical conditions. 

For unlimited memberships, there is a maximum of one session of any type, per day.

Memberships and packages cannot be shared or transferred.

There are no holds on memberships, except under special circumstances such as deployment, pregnancy, and medical circumstances that will not allow you to continue services. Please reach out to us about your specific situation. Valid documentation will be required.

Packages expire 6 months from the purchase date unless otherwise noted.

All package purchases are non-refundable.

Memberships automatically renew on a month-to-month basis until canceled in writing. A 30-day notice is required for cancellation. To cancel, please email your written request to memberships@wavewellnessva.com.

Wave Wellness is not responsible for any damage to your devices, including but not limited to, damage as a result of overheating or dropping in a Plunge.

Members and guests must be 18 years or older to use our services. A person 16 years or older can utilize the services if accompanied by a legal guardian.

We do not accept cash. We do accept all credit and debit cards.

A credit/debit card is required to be added to your account for services.